HELP CENTER / FAQ

Orders

Can I cancel or change my order?
If you need to update your order, please email us as soon as possible. Once an order is processed or shipped, we may not be able to make changes.

Where is my order confirmation?
Order confirmations are sent to the email used at checkout. Please check spam/promotions folders.

Shipping

How long does shipping take?
Processing times and shipping estimates can be found on our Shipping Info page.

My tracking says delivered but I don’t have it.
Please check with neighbors/household members and your local carrier first. If it still can’t be located, contact us and we’ll help troubleshoot.

Returns + Exchanges

Is jewelry returnable?
All jewelry is FINAL SALE and is not eligible for returns, refunds, or exchanges.

What if my item arrives damaged or incorrect?
Please contact us within 3 days of delivery with your order number and clear photos so we can make it right.

Jewelry Care

Is your jewelry water-resistant?
Most of our jewelry is designed for everyday wear. For best longevity, avoid harsh chemicals and rinse after workouts, swimming, or beach days.

Do you offer hypoallergenic options?
Many pieces are made with stainless steel and are suitable for sensitive skin. If you have questions about a specific item, contact us before purchasing.

Contact

Still have questions? Email us at hiraethcltv@gmail.com and we’ll get back to you as quickly as possible.